Privacy Policy

Effective Date: 19/02/25

At Kuttanad Backwater Cruise, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains what data we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you use our website or services, we may collect:

1.1 Personal Information

  • Your Name
  • Email Address
  • Phone Number
  • Payment Details (processed securely)
  • Booking Details

1.2 Non-Personal Information

  • IP Address
  • Browser & Device Information
  • Cookies & Tracking Data

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Provide customer support
  • Improve our website and services
  • Send promotional updates (only if you opt-in)
  • Comply with legal requirements

3. Information Sharing

We do not sell your information. However, we may share it with:

  • Trusted Partners: Payment providers and booking platforms
  • Legal Authorities: If required by law
  • Business Transfers: If our company undergoes changes like a sale or merger

4. Data Security & Retention

We take security seriously and implement:

  • Secure payment processing
  • Encryption to protect sensitive data
  • Limited access to personal information

We retain personal data for a period of one year from the date of collection, unless required by law to keep it longer. After this period, we securely delete or anonymize the data.

We take security seriously and implement:

  • Secure payment processing
  • Encryption to protect sensitive data
  • Limited access to personal information

5. Cookies & Tracking

We use cookies to enhance your experience. You can manage cookie preferences in your browser settings.

6. Third-Party Links

Our website may link to other sites, such as Kerala Tourism and payment portals. We are not responsible for their privacy policies.

7. Your Rights

You can:

  • Access, update, or delete your information
  • Opt-out of marketing emails
  • Adjust cookie settings

8. User Consent

By using our website, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and services.

9. Dispute Resolution

In the event of any disputes related to this Privacy Policy, our services, or data handling, we encourage users to first contact us to seek an amicable resolution. If a resolution cannot be reached, disputes will be handled as follows:

  • Informal Resolution: We will attempt to resolve disputes through direct communication within 30 days of receiving a complaint.
  • Governing Law: This Privacy Policy is governed by the laws of Alappuzha.
  • Legal Action: If necessary, disputes will be resolved through arbitration or legal proceedings in the courts of Alappuzha.

10. Changes to This Policy

We may update this policy. Any changes will be posted here with a revised effective date.

11. Non-Refundable Payment Terms

All payments for bookings with Kuttanad Backwater Cruise are non-refundable. Once a booking is confirmed and payment is made, refunds will not be issued for cancellations, no-shows, or rescheduling requests.

Exception: If we cancel a booking due to unforeseen circumstances, we will offer a full refund or an alternative booking option.

12. Contact Us

For any privacy-related concerns, reach us at:

Kuttanad Backwater Cruise Kallupurackal NT Ward Avalokunnu PO Alappuzha 688006 Email: rajukallupurackal@gmail.com Phone: 7306894492

By using our website, you agree to this Privacy Policy.

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